Person reading frequently asked questions on tablet  Person reading frequently asked questions on tablet

Frequently Asked
Questions

Our water cooler rental packages include free delivery of your cooler, sanitisation kits supplied every 12 months that provides four full sanitisations (we recommend you sanitise your cooler every 13 weeks), and for your peace of mind you have access to our call-out service for any issues with your cooler we will either repair or replace your machine.

We supply water in 19 litre bottles. Typically, a family of 4 will need approx. 4 x 19 bottles a month. A small business with up to 10 staff will need about 10 x 19 bottles per month based on a five-day working week.

We base our distribution on planned routes around the UK. This careful planning allows us to make cost efficiencies that we can pass onto our customers. This is the reason we can offer the lowest price for bottled water for coolers compared with any other water cooler supplier in the UK. Having a minimum order of 4 bottles allows us to be more efficient and pass on these savings to you. The efficiencies in ‘water miles’ we save doing this helps our carbon footprint, and along with our reusable bottles is a more sustainable way to provide drinking water to customers across the UK.

Our 19 litre (5 gallon) bottles are £6.50 each (ex VAT) with free delivery. We offer the lowest price for water cooler bottles that you’ll find online.

Our team can cover most of England, including major cities, for our water cooler rental and returnable bottle service (please refer to the map below).
In some circumstances, we may be able to deliver recyclable bottles via courier to other parts of the UK. If you have any questions about where we deliver, please contact our team or call us on 0330 123 3309. Map

When you checkout we’ll ask you to enter your details with GoCardless for recurring payments. You pay now for what’s in your basket, and have direct debit set up for recurring payments, which include your fixed water cooler rental, plus a variable cost for any water you order. Remember that you only pay for the water that you order.

GoCardless makes it easy and safe for you to set up direct debit payments. GoCardless is encrypted and secure and you are fully protected by the Direct Debit guarantee.

You pay a fixed monthly fee for your water cooler. Then the only thing you pay on top each month is for your bottled water. Your bottled water is a variable cost – some months you may want more, or less water. We base your estimated monthly fee on how many bottles you order today. We understand however that some months you may want a different number of bottles. Our package deal is totally flexible - you only pay for the water you order.

We deliver your water at a frequency of every 4 weeks. We will send you an email to notify you that we are coming with your water. From this email you can change the quantity of your water refills or cancel the order if you don’t need any bottles.

Yes, you can - you are in control. Every 4 weeks we will send you an email to notify you that we are coming with your water. From this email you can change the quantity of your water refills or cancel the order if you don’t need any bottles.

Every 4 weeks we will send you an email to notify you that we are coming with your water. From this email you can change the quantity of your water refills or cancel the order if you don’t need any bottles.

You’ll receive an email informing you of the estimated date we will be delivering your water. If you’re not going to be in, we can leave the water safely outside your door, or if this is not possible you can contact us to reschedule your delivery at the next available date.

We are committed to reducing single-use plastic. Our bottles are returnable, so please keep your empties and we’ll collect them next time we come to your door to deliver water. If you’re not going to be in when we plan to deliver, please leave the empties somewhere safe for us to collect & add a note to the order when confirming.

Unlike other water cooler companies, we do not charge deposits on our bottles. We do reserve the right to charge for damaged or missing water bottles. Please check our terms & conditions for details.

Our water cooler rental packages have a 12-month minimum contract.

If you terminate your contract during the first 12-months agreement we will charge you the remaining rental due for the duration of the contract.

When you receive your cooler we’ll provide you with a Sanitisation Kit which contains a year’s supply of sanitising, providing a total of 4 sanitisations. We recommend you sanitise your cooler every 12-13 weeks.

If you need water before your next scheduled delivery you can order via our MyWater customer portal. You’ll have a unique login to manage your account and place orders should you need them.

When you sign up, you’ll receive a unique login and link to the customer portal by separate email.

You can access all invoice and billing information through your customer portal. You will be able to view historic billing information as well as invoices for your records.

Yes, they are. On average our bottles are re-used 40-50 times and then recycled.

Our ‘build your own’ rental package is best suited for homes and small businesses. If you are a large business, school, public sector, then get in touch with us to discuss your specific requirements.

We're a proud part of the Culligan family of commercial water companies. Leveraging the resources within the Group, we are able to provide the highest quality products, and the latest in drinking water technology. Our drinking water companies include Edgar’s Water, The Water Cooler Company, The Water Delivery Company, and Hydrate Direct.

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